> ## Documentation Index
> Fetch the complete documentation index at: https://docs.manypi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom

> Keep your Intercom users out of cold email, or import them as leads.

export const name_0 = "Intercom"

## Connect

<Steps>
  <Step title="Open the Developer Hub">
    In Intercom, open the [Developer Hub](https://app.intercom.com/a/apps/_/developer-hub)
    and create an app, or open one you already have.
  </Step>

  <Step title="Copy the access token">
    Go to **Configure → Authentication** and copy the access token.
  </Step>

  <Step title="Paste it in ManyPI">
    Open **Integrations** in the sidebar, click **Intercom**, paste the token,
    and click **Connect**.
  </Step>
</Steps>

## Import contacts

Open the {name_0} connection under **Integrations** and click **Import
contacts**. Choose what they are:

* **Existing customers** go on your do-not-contact list. This is the usual
  choice for a support tool: the people in it already pay you, and cold email
  is the fastest way to annoy them.
* **Prospects to reach out to** become leads you can add to campaigns.

Run it again whenever you want to pick up new contacts. Addresses already on
the list are skipped.


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