> ## Documentation Index
> Fetch the complete documentation index at: https://docs.manypi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Outreach overview

> How cold email works in ManyPI, end to end.

ManyPI sends cold email from **your own mailboxes**, not from a shared ManyPI
domain. That means your deliverability is yours: your domain, your reputation,
your replies landing in your inbox.

## The four pieces

<Steps>
  <Step title="Inbox">
    A mailbox you connect, over Gmail/Outlook OAuth or plain SMTP. It carries
    the daily cap, the warmup schedule and the health score.
  </Step>

  <Step title="Sequence">
    The email steps: step 1 plus timed follow-ups, with merge variables so one
    template personalises across every lead.
  </Step>

  <Step title="Campaign">
    Binds one sequence to one inbox, and carries the send window, daily limit,
    tracking and priority.
  </Step>

  <Step title="Enrollment">
    A lead placed into a campaign. ManyPI schedules the steps, sends them within
    the caps, and stops the moment they reply.
  </Step>
</Steps>

```
Leads ──enroll──▶ Campaign ──uses──▶ Sequence
                     │
                     └──sends through──▶ Inbox ──▶ Prospect
                                                      │
                     Replies ◀──────────────────────┘
```

## The sending loop

ManyPI's scheduler runs continuously and decides, for every due enrollment,
whether it may send right now:

1. Is the campaign active and inside its send window (days of week, hours,
   timezone)?
2. Has the inbox hit today's cap? The cap is the **warmup-aware** number, not
   the raw daily limit.
3. Has the campaign hit its own daily limit?
4. Is the address suppressed, unsubscribed or known-undeliverable?
5. Has the lead replied? If so, remaining steps are cancelled.

Sends are **staggered**, not fired in a burst — twenty emails at 09:00:00 looks
exactly like what it is.

## What stops a sequence

| Event             | Effect                                                   |
| ----------------- | -------------------------------------------------------- |
| Lead replies      | All remaining steps cancelled for that lead.             |
| Lead unsubscribes | Cancelled, and the address is suppressed workspace-wide. |
| Hard bounce       | Cancelled, address marked undeliverable, never retried.  |
| Campaign paused   | All sends held; progress is kept and resumes on unpause. |
| Bounce rate spike | The **inbox** is paused automatically to protect it.     |

## Plan gates

Sending to leads requires a **paid plan**. Free workspaces can connect an
inbox, build sequences, create campaigns and send test emails to themselves —
they just cannot enroll leads or send to them.

|                         | Free           | Starter | Pro   | Business |
| ----------------------- | -------------- | ------- | ----- | -------- |
| Send to leads           | —              | ✓       | ✓     | ✓        |
| Emails / seat / month   | —              | 1,000   | 5,000 | 20,000   |
| Inboxes / seat          | 1 (setup only) | 2       | 5     | 15       |
| Inbox warmup            | —              | ✓       | ✓     | ✓        |
| Open & reply tracking   | —              | ✓       | ✓     | ✓        |
| A/B variants            | —              | —       | ✓     | ✓        |
| Reply sentiment & fixes | —              | —       | ✓     | ✓        |

Hitting a gate over the API returns `403` with `code: "outreach_locked"`.

## Where to go next

<Columns cols={2}>
  <Card title="Inboxes & warmup" icon="inbox" href="/outreach/inboxes">
    Connect Gmail, Outlook or SMTP, and ramp a new domain safely.
  </Card>

  <Card title="Sequences" icon="list-ol" href="/outreach/sequences">
    Steps, merge variables, threading, AI drafting and A/B variants.
  </Card>

  <Card title="Campaigns" icon="paper-plane" href="/outreach/campaigns">
    Send windows, daily limits, enrollment and per-campaign analytics.
  </Card>

  <Card title="Replies & deliverability" icon="reply" href="/outreach/replies">
    Sentiment, bounces, suppressions and unsubscribes.
  </Card>
</Columns>