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Connect

Zendesk needs three things: your subdomain, an agent email and an API token.
1

Create an API token

In Zendesk, open Admin Center → Apps and integrations → Zendesk API. Turn on Token access, click Add API token, and copy it.
2

Fill in the connection

Open Integrations in ManyPI, click Zendesk, and enter:
  • Subdomain: acme if your help center is acme.zendesk.com
  • Agent email: the email of the agent who created the token
  • API token: the token you copied

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Import contacts

Open the Zendesk connection under Integrations and click Import contacts. Choose what they are:
  • Existing customers go on your do-not-contact list. This is the usual choice for a support tool: the people in it already pay you, and cold email is the fastest way to annoy them.
  • Prospects to reach out to become leads you can add to campaigns.
Run it again whenever you want to pick up new contacts. Addresses already on the list are skipped.